Shipping/Refunds/Contact

ONLINE SHOPPING

Our online store is open 24hrs/day for shopping. Any questions or help needed, please contact: customerservice@inthebeautylab.com Please allow up to 48hrs (business days) for email replies. 

 Customer Service / Hours of Operation

Our office hours are: (with the exception of the dates below)                                   Monday - Thursday 9:00am - 5:00pm EST                                                  Fridays 9am -1pm EST (shipping stops at noon)

Most orders begin processing within 2 business days, a bit longer if we have had a promotion or event. No shipping on weekends or holidays 

We are closed in 2022:         

  • Monday Feb 16th Family Day   
  • Friday April 15th Good Friday &Monday April 18 Easter Monday 
  • Friday May 20th & Monday May 23rd Victoria Day Weekend
  • Friday July 1st Canada Day
  • Monday July 4th Independence Day
  • August 15th - 19th Ferragosto (Italian Traditional Vacation)
  • Friday Sept 2 & Monday Sept 5th Labour Day weekend (Canada)
  • Friday Oct 7 & Monday Oct 10th Thanksgiving Weekend
  • Thursday Dec 22 - Monday Dec 26
  • Thursday Dec 29 - Jan 13th 2023 Office is closed for a much needed self-care time out.

 

SHIPPING                                                                                          

Packages are shipped Monday to Thursday 9-5pm EST                            Friday's till 12pn/noon EST

We do not ship on Saturday/Sunday nor is our customer service available these days. Any orders and customer inquiries made on those days will begin the following business day.

 

FREE OTTAWA PICKUP - We are now offering free Downtown Ottawa pickup. Choose local pickup as your option before check out. Packages are ready between 2-4 business days, please wait for the follow up email from Customer Service to let you know days and time slots available.

 

Holidays we are closed in 2022:         

  • Monday Feb 16th Family Day   
  • Friday April 15th Good Friday &Monday April 18 Easter Monday 
  • Friday May 20th & Monday May 23rd Victoria Day Weekend
  • Friday July 1st Canada Day
  • Monday July 4th Independence Day
  • August 15th - 19th Ferragosto (Italian Traditional Vacation)
  • Friday Sept 2 & Monday Sept 5th Labour Day weekend (Canada)
  • Friday Oct 7 & Monday Oct 10th Thanksgiving Weekend
  • Thursday Dec 22 - Monday Dec 26
  • Thursday Dec 29 - Jan 2nd 2023

 

FREE SHIPPING - orders over $89 CA (after discounts & before taxes) Available for orders shipped within Canada (US orders do not apply)

Orders are shipped EXPEDITED via Canada Post

*Certain postal codes are considered to be rural, they do not qualify for Free shipping. However we can ship out your package for flat rate of $12.95.

You will receive a shipping confirmation and your tracking number by email once your package has shipped. 

Please double check that you have provided the correct shipping information during checkout. We create shipping labels directly from the information presented during checkout. 

If you incorrectly entered your address during the checkout process, it will be "Returned to Sender" via Canada post. For this reason you will be charged an additional fee before the corrections to your address will be made. You will be contacted regarding the cost of the return and reshipment of your order.

 

Refunds/Exchanges

As a small business, we are unable to provide refunds or exchanges unless an item is deemed defective by the manufacturer. Should you have concerns, questions or need help before purchasing an item, we'd love to help you. Please reach out to us at: customerservice@inthebeautylab.com

To open a request for a refund, you must email customerservice@inthebeautylab.com include your order number, the name of the product as well as a picture of the manufacturer damage. From this, we will determine at our discretion, if a refund can be processed and additional information will be sent to you.

Please know that we will respond to your emails as quickly as possible.