Customer Service

It’s just us, Melody and Lina, running the show here at In The Beauty Lab. As a small business we wear every hat and play every role. We deeply appreciate your patience, trust and above all choosing us. Your continued encouragement and support means so much  ~ Mel & Lina

Our email is:


Operations & Business Hours 

Monday - Thursday 10:00am - 5:00pm EST

Fridays 10am -1pm EST

Our operations are closed for shipping, pick up and email reply services on Saturdays & Sundays and all holidays and dates noted below.        

Shipping:  We only ship within Canada at this time. Packages are shipped from Ottawa, Ontario during the hours noted above. Most orders begin processing within 2 business days. (unless closed on the dates below.) We mainly use UPS at this time. You will receive your tracking number by email once its available. Allow additional time after processing for courier transit. We cannot control delays caused within the courier system or by natural weather/disasters. Do reach out to us first should you have any issues, so we can reach out to our courier account services for you.    

Local Pick Up - This service is currently suspended indefinitely. We are reviewing and looking into better, efficient ways to serve you.  

Refunds: As a small business, we are unable to provide refunds. We are happy to work with you on concerns of your items. Please check your order within 24hrs of receiving it and reach out to us by email should there be any issues so we can assist you. Allow up to 2 business days for replies (please check your spam box for our email communications)  


Operations & Office Closures for 2023/24 (subject to change without notice)

  • Saturday’s & Sunday’s Closed
  • Victoria Day - Monday May 22, 2023
  • Canada Day Long Weekend - Friday June 30th & Monday July 3rd 2023
  • Owner Holidays  Friday July 7th to July 17th 2023
  • Melody July 7th - July 25th/2023
  • Civic Holiday Weekend – Friday August 4th & Monday August 7th, 2023
  • Labour Day Weekend – Friday September 1st & Monday September 4th
  • Thanksgiving Weekend – Friday October 6th & Monday October 9th, 2023
  • Christmas 2023 & New Years - 2 weeks closure. Shipping, customer care be closed Monday Dec 25th, 2023, to  Monday Jan 8th,  2024 (re-opening Tuesday Jan 9th, 2024)